Privacy Policy
Last updated: April 2026
1. Introduction
Grad Gifts ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or place an order with us.
2. Information We Collect
Information You Provide
When you interact with us, we may collect the following personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Order Details: School name, graduation year, quantities, material preferences, engraving specifications, and custom artwork or logos.
- Payment Information: Billing details necessary to process deposits and invoices. We do not store full credit card numbers on our servers.
- Communication Records: Any messages, emails, or notes exchanged with our team.
Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website address
- IP address (anonymized where possible)
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your custom bookmark orders
- Prepare and deliver PDF proofs for your approval
- Communicate about order status, delivery timelines, and payment
- Respond to your inquiries and provide customer support
- Improve our website, products, and services
- Comply with legal obligations
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted third parties who assist in operating our website, processing payments, or delivering orders — only to the extent necessary to perform their services.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order records are typically retained for a period of seven (7) years for accounting and tax purposes.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us using the details provided below.
8. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Grad Gifts
Montreal, Quebec, Canada
Email: hello@gradgifts.ca